Shipping Policy

At euphoriavape.com, we are committed to ensuring that your orders are delivered promptly and reliably. We partner with Frisbo for our shipping services to provide you with the best possible delivery experience. Here’s what you need to know about our shipping policy:

1. Shipping Methods:
1. We utilize Frisbo to handle all our shipping needs. The delivery options available to you will be displayed at checkout based on your location and the items in your cart.
2. Processing Time:
1. All orders are processed within insert processing time 1-3 business days. You will receive a confirmation email once your order has been processed and is ready for shipment.
3. Delivery Time:
1. Delivery times will vary depending on the shipping method selected and the destination. Estimated delivery times will be provided at checkout. Please note that external factors, such as weather conditions or holidays, may affect delivery times.
4. Shipping Costs:
1. Shipping costs are calculated at checkout based on the weight of your order and the shipping destination. We strive to provide competitive shipping rates to all our customers.
5. International Shipping:
1. We currently offer shipping to [insert countries or regions you ship to]. Please be aware that customs fees, duties, or tariffs may apply for international orders and are the customer's responsibility.
6. Order Tracking:
1. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow your shipment's progress through Frisbo's tracking system.
7. Lost or Damaged Orders:
1. If your order is lost or arrives damaged, please contact us at info@euphoriavape.com within 48 hours of delivery. We will work with Frisbo to resolve the issue promptly.
8. Changes to Shipping Policy:
1. We reserve the right to update or modify our Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding your shipping, please feel free to reach out to our customer service team at info@euphoriavape.com.

Thank you for choosing EuphoriaVape!

 

Payments Policy

At euphoriavape.com, we strive to provide a seamless and secure shopping experience for all our customers. Here are the details regarding our payment methods:

1. Accepted Payment Methods:
1. We accept various payment methods to make your shopping experience convenient. Currently, we accept credit cards (Visa, MasterCard, American Express, Discover), and other forms of payment supported by Stripe.
2. Payment Processing:
1. All payments are processed securely through our payment processor, Stripe. We do not store any payment information on our servers. Your financial information is protected with encryption and is handled according to the highest security standards.
3. Currency:
1. All transactions are processed in EUR. Please note that currency conversion fees may apply if you are purchasing from outside Europe.
4. Payment Authorization:
1. When you place an order, your payment will be authorized immediately. However, your card will only be charged once your order is confirmed and is ready for shipment.
5. Refunds and Cancellations:
1. In the event of a cancellation or refund, please refer to our Refund Policy. Refunds will be processed back to the original payment method used during the purchase.
6. Disputed Charges:
1. If you believe there has been an unauthorized charge to your account, please contact us immediately at info@euphoriavape.com. We will assist you in resolving the issue.
7. Changes to Payment Policy:
1. We reserve the right to update or modify our Payments Policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding your payment, please feel free to reach out to our customer service team at info@euphoriavape.com.

Thank you for shopping with us!